GLOBAL PRIVACY POLICY

1. Who We Are

We are health communication GmbH & Co. KG, a company based in Germany.

Our work focuses on communication, training, and advisory services in health-related contexts.

You can reach us at:

We believe in treating people with respect and transparency. That includes being honest and clear about how we handle personal information.

2. What This Policy Covers

This privacy policy explains:

• what personal information we collect
• why we collect it
• how we use it
• how long we keep it
• who we share it with
• your rights and choices

This policy applies to everyone who uses our website, creates an account, places an order, contacts us, or interacts with our content.

3. Information We Collect

3.1 Technical and usage information

When you visit our website, standard technical data is collected automatically, such as:

• your IP address
• browser and device type
• time, date, and duration of your visit
• pages you viewed
• basic interaction data

This information helps us make the website stable, secure, and user-friendly.

3.2 Contact information

When you contact us (for example via email, WhatsApp, Telegram, phone, or contact form), we store the information you share so that we can respond.

This usually includes:

• your name
• your email
• your phone number (if provided)
• the content of your message

We never use this information for anything unrelated to your request. Some clients choose to share information about:

• past treatments
• health concerns
• medications they currently take

This is always voluntary and entirely up to you. We only use this information to respond to your inquiry and provide advice, and we never use it for profiling or marketing.

3.3 Customer accounts

If you create an account on our website, we collect:

• your name
• your email address
• your postal address
• your login details (securely encrypted)
• your order history
• any preferences you choose to save

You can delete your account anytime by contacting us.

3.4 Orders and payment information

If you place an order, we process:

• billing and shipping addresses
• items ordered
• payment status and receipts
• tax and invoice information (where required by law)

For payments, we use Stripe, a secure global payment service provider.

Stripe may process:

• name
• address
• email
• payment card information (securely handled by Stripe – we do not see your full card information)
• technical information (device, IP, fraud-protection signals)

Stripe may process data in the United States. They use industry-standard security measures and legal safeguards.

3.5 People we introduce on our website

Our website features real people - partners, team members, collaborators or speakers.

For this purpose, we may publish:

• names
• roles or professional titles
• short biographies
• photos
• links to external websites (if desired)

We only do this with the person's permission, or when publishing information that is already publicly available.

3.6 Sensitive personal information

During our advisory work, we may ask individuals about their health background or personal experiences.

This is not the same as storing medical patient records (such as hospital charts, diagnosis codes, test results, or clinical documentation).

We do not process or store medical patient records in the clinical, regulatory, or healthcare-provider sense.

Any sensitive information voluntarily shared during advisory conversations is handled with great care, kept confidential, and not used for any unrelated purpose.

4. Why We Use Personal Information

We use information only when we genuinely need it.

Our main reasons are:

• to provide access to our website and online shop
• to operate customer accounts
• to process orders and payments
• to respond to messages and requests
• to keep our website secure and functioning
• to comply with tax or legal requirements
• to present partners and team members
• to improve our services

We do not use your data for behavioral advertising or profiling.

5. Cookies and Similar Technologies

Our website uses essential cookies so the site works as expected.

We currently do not use analytics, marketing, or tracking cookies.

If we introduce these tools in the future, we will:

• ask for your permission first
• update this Privacy Policy
• allow you to withdraw consent easily

6. Embedded YouTube Videos & Links to Social Networks

Some pages include YouTube videos.

When you play a video:

• YouTube (Google LLC) may collect technical information
• and may transfer this information to servers in the United States

If you do not interact with the video, no data is transferred.

Our website also includes links to our profiles on social networks such as Instagram. If you click on one of these links, you will leave our website and be redirected to the respective platform. Only once you arrive there does any processing of personal data take place.

7. International Data Transfers

Because we use modern web services such as Stripe and YouTube, some personal data may be processed outside your home country, including in the United States.

Whenever this happens, we rely on legally recognized protections, such as:

• the EU–US Data Privacy Framework (if applicable),
• Standard Contractual Clauses (SCCs), and
• additional technical and organizational safeguards.

We do not sell or trade personal information.

8. How Long We Keep Personal Information

We store data only for as long as we need it:

• account data stays until you delete your account
• order data is stored for legal reasons (up to 10 years)
• communication data is deleted once your inquiry is resolved
• optional health information is deleted when no longer needed for the conversation

9. Your Privacy Rights

Depending on where you live, you may have rights such as:

• accessing your personal data
• correcting inaccurate information
• deleting data
• receiving a copy of your data
• withdrawing your consent
• objecting to certain types of processing

10. How to Contact Us

If you have questions about this policy or about how we handle personal data, you can always contact us:

We are happy to help.